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Privacy Policy

Effective Date: December 22, 2025
Last Updated: December 22, 2025

Introduction

This Privacy Policy describes how Momentum Shipping Company, doing business as MoShipCo ("we," "us," or "our") collects, uses, and shares information when you use our website (moshipco.com), third-party logistics (3PL) services, and related platforms (collectively, the "Services").

Contact Information:
Momentum Shipping Company
553 N Kays Dr
Kaysville, UT 84037
Email: operations@moshipco.com

Information We Collect

Information You Provide to Us

  • Account Information: Business name, contact name, email address, phone number, billing address

  • Shipping & Inventory Data: Product details, SKUs, inventory counts, warehouse locations, shipping addresses

  • Order Information: Customer names and addresses, order contents, delivery instructions

  • Payment Information: Billing details (we use third-party payment processors and do not store full credit card numbers)

  • Communications: Messages, support requests, feedback, and inquiries you send us

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent on our platform, clicks, and navigation patterns

  • Device Information: IP address, browser type, operating system, device identifiers

  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to improve your experience and analyze site usage

Information from Third Parties

  • E-Commerce Platform Integrations: Order data, inventory levels, and customer information from Shopify, WooCommerce, Amazon, eBay, Etsy, and other connected platforms

  • Shipping Carriers: Tracking information, delivery status, and shipping rates from USPS, UPS, FedEx, DHL, and other carriers

  • Payment Processors: Payment verification and transaction data

How We Use Your Information

We use the information we collect to:

  • Provide warehouse, fulfillment, and shipping services

  • Process and fulfill orders on behalf of your business

  • Track inventory and manage warehouse operations

  • Generate shipping labels and coordinate with carriers

  • Process payments and billing

  • Communicate with you about orders, shipments, and account updates

  • Provide customer support

  • Improve and optimize our Services

  • Analyze usage patterns and performance metrics

  • Detect and prevent fraud or security issues

  • Comply with legal obligations

  • Market our services to businesses (with your consent where required)

How We Share Your Information

We share information in the following circumstances:

Service Providers & Business Partners

  • Shipping Carriers: USPS, UPS, FedEx, DHL, and other carriers to fulfill deliveries

  • E-Commerce Platforms: Shopify, WooCommerce, Amazon, and other integrated platforms to sync orders and inventory

  • Payment Processors: To process billing and payments

  • Cloud Hosting Providers: To store data and host our Services

  • Analytics Services: To understand usage patterns and improve our Services

  • Customer Support Tools: To provide assistance and resolve issues

Your Customers (End Recipients)

  • We share shipping information (tracking numbers, delivery status) with the end recipients of orders you fulfill through our Services

Legal Requirements & Protection

  • When required by law, subpoena, or court order

  • To protect our rights, property, or safety, or that of our users or the public

  • In connection with legal proceedings

Business Transfers

  • In connection with a merger, acquisition, reorganization, or sale of assets

We do not sell your personal information to third parties for monetary consideration.

Data Retention

We retain your information for as long as:

  • Your account is active or needed to provide Services

  • Required by law (typically 7 years for business and financial records)

  • Necessary for legitimate business purposes (dispute resolution, fraud prevention)

You may request deletion of your account and data at any time by contacting us at operations@moshipco.com.

Your Rights and Choices

All Users

  • Access and update your account information through our platform

  • Opt out of marketing emails (unsubscribe link in emails)

  • Disable cookies through browser settings (may limit functionality)

  • Request data deletion or account closure

California Residents (CCPA/CPRA Rights)

California residents have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: Request details about the personal information we collect, use, and disclose

  • Right to Delete: Request deletion of your personal information

  • Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information (see our Do Not Sell My Information page)

  • Right to Correct: Request correction of inaccurate information

  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

How to Exercise Your Rights:

We will respond to verified requests within 45 days.

Other State Privacy Rights

Residents of Virginia, Colorado, Connecticut, and Utah have similar privacy rights. Please contact us using the information above.

Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

Essential Cookies

Required for the Services to function properly, including authentication, security, and session management.

Analytics Cookies

Help us understand how visitors use our Services (e.g., Google Analytics, internal analytics tools).

Advertising Cookies

  • Meta (Facebook) Pixel: We use Meta Pixel to measure advertising effectiveness and show relevant ads to businesses

  • Data Collected: Page views, button clicks, form submissions, browsing behavior

  • Purpose: Ad targeting, conversion tracking, remarketing

Managing Cookies:

You can control cookies through your browser settings. Note that disabling certain cookies may limit the functionality of our Services.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption in transit (TLS/SSL certificates)

  • Encryption at rest for sensitive data

  • Access controls and multi-factor authentication

  • Regular security assessments and audits

  • Employee training on data protection and security

  • Secure warehouse facilities with restricted access

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Children's Privacy

Our Services are intended for businesses and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Our Services are based in the United States. If you access our Services from outside the US, your information will be transferred to, stored, and processed in the United States, which may have different data protection laws than your country.

Third-Party Links and Integrations

Our Services may contain links to third-party websites and integrate with third-party platforms (e.g., Shopify, Amazon, Etsy). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on this page

  • Updating the "Last Updated" date

  • Sending an email notification for significant changes

Your continued use of the Services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: operations@moshipco.com
Mail: Momentum Shipping Company, 553 N Kays Dr, Kaysville, UT 84037
Phone: 385-444-7447

For California privacy rights requests, you may also visit our Do Not Sell My Information page.

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